Terms of Trading
This relates to Learn Oil Analysis & Oil Analysis Laboratories online, training, parts and laboratory services.
- INTERPRETATION & DEFINITIONS
1.1 Definitions. In these Conditions, the following definitions apply:
Business Day: a day (other than a Saturday, Sunday or UK public holiday) when banks in London are open for business.
Chain of Submission: the analysis request or submission form and any sample custody sheets issued by the Supplier which must be completed and returned by the Client either by post, fax, email or online using LubeWear.com before the Supplier commences the Services.
Commencement Date: has the meaning set out in clause 2.2.
Conditions: these terms and conditions as amended from time to time in accordance with clause 14.8.
Confirmation Email: has the meaning set out in clause 2.2.
Contract: the contract between the Supplier and the Client for the supply of Services which incorporates the Chain of Submission, these Conditions, the Rate Card, the Confirmation Email and where applicable, the Quotation.
Client: the person, business or company who purchases Services from the Supplier.
Dependent Options: additional analysis that is automatically carried out at the Client’s request, based on initial results.
Stability times: the maximum allowable time period after the Sample has been taken, to preserve the Sample, to ensure the integrity of the analytical result.
Intellectual Property Rights: all patents, rights to inventions, utility models, copyright and related rights, trade marks, service marks, trade, business and domain names, rights in trade dress or get-up, rights in goodwill or to sue for passing off, unfair competition rights, rights in designs, rights in computer software, database right, topography rights, moral rights, rights in confidential information (including know-how, testing methods and trade secrets) and any other intellectual property rights, in each case whether registered or unregistered and including all applications for and renewals or extensions of such rights, and all similar or equivalent rights or forms of protection in any part of the world.
Order: the Client’s order for the Services which is confirmed in the Confirmation Email.
Price: the price payable by the Client for the supply of the Services in accordance with clause 9. Primary laboratory: the Supplier’s Primary laboratory located at Unit 5, Creamery Business Park, Station Road, Mochdre, Colwyn Bay, LL28 5EF, UK.
Quotation: any valid quotation issued by the Supplier to the Client.
Rate Card: the rate card issued to the Client by the Supplier from time to time setting out details of the prices applicable for the Services.
Results: has the meaning given to it in clause 8.1.
Samples: the samples supplied by the Client for the provision of the Services by the Supplier. Services: the analytical testing services to be supplied by the Supplier to the Client as detailed in the Confirmation Email.
Supplier: Oil Analysis Laboratories with VAT number 292340017. Contactable on email@example.com
Estimated Completion Date: the Estimated Completion Date for delivery of the Services as confirmed in the Confirmation Email.
Time Dependent Services: has the meaning given to it in clause 4.1.
1.2 Construction. In these Conditions, the following rules apply:
- a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
- a reference to a party includes its successors or permitted assigns;
- a reference to a statute or statutory provision is a reference to such statute or statutory provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;
- any phrase introduced by the terms including, include, in particular or any similar expression, shall be construed as illustrative and shall not limit the sense of the words preceding those terms; and
- a reference to writing or written includes faxes and e-mails.
- BASIS OF THE CONTRACT
2.1 Submission of the Samples and Chain of Submission by the Client constitutes an offer by the Client to purchase Services from the Supplier in accordance with these Conditions.
2.2 The Client’s Order shall only be deemed to be accepted when the Supplier issues an email confirming acceptance of the Order (Confirmation Email) at which point and on which date the Contract shall come into existence (Commencement Date).
2.3 The Confirmation Email shall set out details of the Services that the Client has ordered, the Estimated Completion Date and details of the Prices applicable. It is the Client’s responsibility to check the Confirmation Email and notify the Supplier of any errors or omissions within 24 hours of receipt otherwise the Confirmation Email is deemed to be accurate.
2.4 Where there is any conflict between the Chain of Submission and the Confirmation Email, the Confirmation Email shall take precedence.
2.5 The Contract constitutes the entire agreement between the parties. The Client acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract.
2.6 Any drawings, videos, descriptive matter or advertising issued by the Supplier, and any descriptions or illustrations contained in the Supplier’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
2.7 These Conditions apply to the Contract to the exclusion of any other terms that the Client seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing (including for the avoidance of doubt any terms and conditions issued by the Client when it submits a purchase order at time of invoicing.
2.8 Any Quotation given by the Supplier shall not constitute an offer. Quotations are valid for the period of time stated in the Quotation.
- SUPPLY OF PRODUCTS & SERVICES
3.1 The Supplier shall use reasonable care and skill in the performance of the Services.
3.2 The Services will be carried out using the standard working methods employed from time to time by the Supplier.
3.3 The Client must notify the Supplier in writing, prior to commencement of the Services, if an analysis is required for legal proceedings. Any such analysis will be carried out in accordance with procedures from time to time established by the Supplier for the analysis of formal samples for prosecutions.
3.4 It is drawn to the Client’s attention that the Supplier is not a public analyst nor is it statutorily approved as an analyst for the purpose of any legislation containing or referring to such expression.
3.5 The Estimated Completion Date confirmed in the Confirmation Email shall be an estimate only and time shall not be of the essence for performance of the Services.
3.6 The Supplier shall ensure that the Services are provided in accordance with and conform to the prevailing and generally recognised safety standards, directives, regulations and laws of England from time to time. The Client shall comply with generally accepted health and safety practices in respect of submitted Samples and shall not submit a Chain of Submission in respect of any Services which do not meet these requirements unless agreed otherwise in writing by the Business Director of the Supplier.
- TIME DEPENDENT SERVICES
4.1 Time Dependent Services mean services which are to be performed within a limited time from the Sample being taken due to the natural decay or contamination of the target compounds, microbes, elements or physical properties.
4.2 Stability times for Time Dependent Services shall start to run from the date that Samples are taken by the Client.
4.3 The Client is responsible for ensuring that Samples for Time Dependent Services are delivered to the Supplier promptly, samples are taken according to suppliers recommended best practices, that the Chain of Submission is completed correctly and that appropriate labels are put on Samples to notify the Supplier that Time Dependent Services are required.
4.4 The Supplier shall not be liable for failure to meet Stability times.
- CHANGES TO SERVICES
5.1 If the Client wishes to request any change to the Services after the Supplier has sent the Confirmation Email, the Client must request such change in writing (which for the avoidance of doubt includes email) and the Supplier shall, within a reasonable time, confirm to the Client if it is willing to accept the change and the Supplier shall have the right to provide a written estimate to the Client of:
5.1.1 the likely time required to implement the change;
5.1.2 any necessary variation to the Price arising from the change; and 5.1.3 any other impact the change may have on the provision of the Services.
5.2 If the Client requires the Supplier to proceed with any change, the Supplier has no obligation to do so unless and until the parties have agreed the necessary variations to the Price and Estimated Completion Date.
5.3 For the avoidance of doubt, failure by the Supplier to notify the Client of any variation to the Price prior to proceeding with the change shall not prohibit the Supplier from charging the Client for the variation to the Services on completion of the Services.
5.4 The Supplier shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and the Supplier shall where possible notify the Client in any such event.
- SAMPLES & REPORTS
6.1 All Samples for analysis should be sent to the Supplier’s Primary laboratory unless otherwise notified to the Client.
6.2 The Client must submit a Chain of Submission in respect of all Samples. A Confirmation Email will not be sent until the Supplier has received both the Sample and Chain of Submission.
6.3 Each Sample for analysis by the Supplier shall be provided by the Client in such form and quantities as may be reasonably required by the Supplier. The supplier reserves the right where a greater than usual disposal cost may be incurred e.g. where the sample has upon arrival been identified as hazardous material to pass these charges to the client. The client accepts failure to provide sufficient or a suitable sample to the supplier may mean some or all tests cannot be performed.
6.4 If the Client requires the Supplier to forward Samples to a third party the Supplier reserves the right to charge a handling fee as detailed in the Rate Card and the costs of forwarding Samples shall be for the account of the Client.
6.5 The Supplier reserves the right to charge an amount per Sample (as set out in the Rate Card) in respect of Samples received but for which no analysis is required.
6.6 The Client must notify the Supplier in advance of collection if any Sample contains hazardous, dangerous or harmful substances and the Chain of Submission must bring to the Supplier’s attention any known or suspected properties of the Sample which may be dangerous or harmful, including but not limited to whether the Sample contains PCBs, otherwise the Client warrants that no Sample will constitute or contain dangerous, harmful or hazardous materials and the Client further warrants that no Sample will constitute or contain any substance which is hazardous, harmful, dangerous, radio-active, a health and safety risk or the possession, storage or delivery of, is a criminal offence or a breach of any law or regulation.
6.7 The Client shall indemnify the Supplier and hold it harmless against all liabilities, costs, expenses, damages and losses suffered or incurred by the Supplier arising out of or in connection with a breach of clause 6.6 above.
6.8 The Supplier can supply bottles and sampling equipment where this is necessary to ensure the integrity of the analysis, and if so otherwise required, and the provisions of clause 16 shall apply. The Supplier shall not be responsible for the integrity of Results where Samples have not been submitted in appropriate bottles or containers.
6.9 Where the Supplier agrees to collect any Sample from a Client and the Sample is not available for collection at the specified time as agreed between the parties, the Supplier reserves the right to charge the Client the quoted price for the collection and analysis of the Sample.
6.10 Unless otherwise agreed by the parties in writing, the Supplier may destroy all Samples after 30 days from the date of receipt of the Samples. If the Client requires the Supplier to store Samples for a longer period of time, the Supplier reserves the right to charge an additional storage fee.
- CLIENT’S OBLIGATIONS The Client shall:
7.1.1 ensure that the terms of the Chain of Submission (and any other information it provides to the Supplier in relation to the Services) are complete and accurate;
7.1.2 ensure that the Chain of Submission and the Samples are correctly addressed to the Supplier’s Primary laboratory or such other address as notified to the Client by the Supplier; co-operate with the Supplier in all matters relating to the Services; and
7.1.3 provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects.
- If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation (Client Default):
7.2.1 the Supplier shall without limiting its other rights or remedies have the right to suspend performance of the Services until the Client remedies the Client Default, and to rely on the Client Default to relieve it from the performance of any of its obligations to the extent the Client Default prevents or delays the Supplier’s performance of any of its obligations;
7.2.2 the Supplier shall not be liable for any costs or losses sustained or incurred by the Client arising directly or indirectly from the Supplier’s failure or delay to perform any of its obligations under these Conditions; and
7.2.3 the Client shall reimburse the Supplier on written demand for any costs or losses sustained or incurred by the Supplier arising directly or indirectly from the Client Default.
- The Client shall indemnify the Supplier against any claim whatsoever by a third party arising out of the supply of Services to the Client save to the extent that any such claim arises as a result of the negligence of the Supplier.
8.1 On completion of the Services the Supplier shall issue the Client with the results of the Services by way of a pdf (Results). The Results shall be:
8.1.1 uploaded onto the Supplier’s on-line portal LubeWear.com which can be accessed by the Client; and
8.1.2 emailed to the Client in accordance with their email preferences.
- The Supplier reserves the right to charge an additional fee in respect of other methods of delivery or reporting formats.
- Results are deemed to be delivered when uploaded onto the Supplier’s on-line portal and/or emailed, whichever is the earlier.
- The Client must check Results immediately on receipt and notify the Supplier of any problems as soon as practically possible and in any event no later than 7 Business Days of receipt of the Results or prior to the destruction of the Samples in accordance with clause 6.10. The Supplier shall have no liability to retest Samples where the Client has not complied with the provisions of this clause.
- If the Client requires re-tests it must notify the Supplier prior to the destruction of the Samples in accordance with clause 6.10. The Supplier reserves the right to charge for re-testing.
- The Supplier shall have no liability for the accuracy of re-tests for Time Dependent Services where retests are carried out outside of the Stability times.
- Whilst the Supplier will perform the Services using reasonable skill and care, due to the scientific nature of the Services, there are occasions where results may be issued as no determination possible (NDP). The Supplier does not accept any liability in respect of NDP results.
- Advice on the Results or other technical services must be specifically requested and separate charges agreed. The provisions of clause 17 shall apply.
- Copies of the Results shall be retained by the Supplier for at least 6 years.
- It is the clients responsibility to ensure they are able to access and do not miss important results including, but not restricted to client checking spam email filters, browser settings, privacy settings and client firewalls to ensure results can continue to be received.
- PRICE AND PAYMENT
9.1 The Price for the Services shall be calculated as per the Rate Card or Quotation and shall be confirmed in the Confirmation Email.
9.2 The Supplier reserves the right to issue the Client with an amended Rate Card from time to time to reflect changes in its pricing structure.
9.3 Additional charges may be applicable for courier services and Sample disposal and the Supplier shall notify the Client of these accordingly.
9.4 In addition to the Price, the Supplier reserves the right to invoice the Client for any increases in the Price resulting from:
9.4.1 any change requested to the Services by the Client;
9.4.2 any additional testing as a result of Dependent Option Testing;
9.4.3 any dangerous, hazardous or harmful substances found in the Samples (including but not limited to asbestos) which were not notified to the Supplier in advance;
- 4 changes to legislation, official guidelines or methodologies that impact on delivery of the Services; 9.4.5 any additional costs incurred by the Supplier where the Services are to be used in legal proceedings.
- Advice on the results of analysis or other technical services must be specifically requested and separate charges agreed.
- Unless otherwise agreed in writing, the Supplier shall invoice the Client when Results are issued.
- Unless the Client is required to pre-pay for the Services, the Client shall pay each invoice submitted by the Supplier in full and cleared funds within 30 days of the date of the invoice and time for payment shall be of the essence of the Contract. The Client must notify the Supplier of any errors on the invoice within 10 Business Days of the date of invoice otherwise the full amount is due and payable.
- All amounts payable by the Client under the Contract are exclusive of amounts in respect of value added tax chargeable for the time being (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Supplier to the Client, the Client shall, on receipt of a valid VAT invoice from the Supplier, pay to the Supplier such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
- Without limiting any other right or remedy of the Supplier, if the Client fails to make any payment due to the Supplier under the Contract by the due date for payment (Due Date), the Supplier shall:
9.9.1 be entitled to withhold all Results until payment for all Services ordered by the Client has been made in full;
9.9.2 have the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998; and
9.9.3 have the right to suspend all Services until payment has been made in full.
9.10 The Client shall pay all amounts due under the Contract in full without any deduction or withholding except as required by law and the Client shall not be entitled to assert any credit, set-off or counterclaim against the Supplier in order to justify withholding payment of any such amount in whole or in part. The Supplier may, without limiting its other rights or remedies, set off any amount owing to it by the Client against any amount payable by the Supplier to the Client.
- INTELLECTUAL PROPERTY RIGHTS
All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by the Supplier.
- LIMITATION OF LIABILITY: THE CLIENT’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
11.1 This clause 11 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Client in respect of:
11.1.1 any breach of the Contract however arising;
11.1.2 any use made by the Client of the Services (including for the avoidance of doubt the Results) or any part of them; and
11.1.3 any representation, statement or tortious act or omission (including negligence) arising under or in connection with the Contract.
11.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
11.3 Nothing in these Conditions limits or excludes the liability of the Supplier for:
11.3.1 death or personal injury resulting from negligence; or
11.3.2 any damage or liability incurred by the Client as a result of fraud or fraudulent misrepresentation by the Supplier; or
11.3.3 any liability incurred by the Client as a result of any breach by the Supplier of the clause as to title or the warranty as to quiet possession implied by section 2 of the Supply of Goods and Services Act 1982.
11.4 Subject to clause 11.2 and clause 11.3 the Supplier shall not under any circumstances whatever be liable for:
11.4.1 loss of profits; or
11.4.2 loss of business; or
11.4.3 depletion of goodwill and/or similar losses; or
11.4.4 loss of contract; or
11.4.5 loss of use; or
11.4.6 loss of corruption of data or information; or
11.4.7 any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
11.5 The Supplier shall not be liable for any costs, charges or losses sustained or incurred by the Client that arise directly or indirectly from any changes in legislation or official guidelines or methodologies that impact on delivery of the Services.
11.6 In all other circumstances (including where re-sampling is required), the Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall be limited to the price paid for the Services to which a claim relates.
11.7 The Supplier confirms and the Client acknowledges that the Services are specifically costed on the basis that this clause 11 applies.
11.8 If the Client believes that its risk under the Contract (including costs of re-sampling) will be higher than the Supplier’s limitation of liability at clause 11.6, the Client should insure itself appropriately against this risk.
- CANCELLATION AND TERMINATION
12.1 If the Client cancels the Services after the Supplier has commenced performance of the Services, the Supplier reserves the right to charge the full price for the Services.
12.2 The Client shall be responsible for the cost of return or destruction of all Samples for which it cancels the Services together with any courier costs incurred in collecting and delivering the Samples to the Supplier.
12.3 Without limiting its other rights or remedies, the Supplier may terminate the Contract with immediate effect by giving written notice to the Client if:
12.3.1 the Client commits a material breach of the Contract and (if such a breach is remediable) fails to remedy that breach within 5 business days of that party being notified in writing of the breach; or
12.3.2 the Client fails to pay any amount due under the Contract on the due date for payment.
12.4 Either party may terminate the Contract with immediate effect:
12.4.1 in the event that bankruptcy or insolvency proceedings are brought against the other party, or if an arrangement with creditors is made or a receiver or administrator is appointed over any of the other party’s assets or the other party goes into liquidation; or
12.4.2 the other party suspends or ceases, or threatens to suspend or cease, to carry on all or a substantial part of its business; or
12.4.3 the other party (being an individual) dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his own affairs or becomes a patient under any mental health legislation.
12.5 Without limiting its other rights or remedies, the Supplier shall have the right to terminate the Contract at any time by giving the Client 1 days written notice.
12.6 Without limiting its other rights or remedies, the Supplier shall have the right to suspend provision of the Services under the Contract or any other contract between the Client and the Supplier if the Client becomes subject to any of the events listed in clause 12.4, or the Supplier reasonably believes that the Client is about to become subject to any of them, or if the Client fails to pay any amount due under this Contract on the due date for payment.
- CONSEQUENCES OF TERMINATION
13.1 On cancellation or termination of the Contract for any reason:
13.1.1 the Client shall immediately pay to the Supplier all of the Supplier’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Client immediately on receipt;
13.1.2 the Supplier shall return or destroy Samples as per the Client’s request (costs for this shall be for the account of the Client where the Client terminates the Contract or where the Supplier terminates the Contract as a result of the Client’s default or breach of contract);
13.1.3 the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and
13.1.4 clauses which expressly or by implication have effect after termination shall continue in full force and effect.
14.1 Force majeure:
14.1.1 For the purposes of the Contract, Force Majeure Event means an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, loss of accreditation, accident, breakdown of plant, machinery, equipment, vehicles or computer equipment, fire, flood, storm or default of suppliers or subcontractors.
14.1.2 The Supplier shall not be liable to the Client as a result of any delay or failure to perform its obligations under the Contract which may arise as a result of a Force Majeure Event.
14.1.3 If the Force Majeure Event is likely to prevent the Supplier from meeting the Estimated Completion Date, the Supplier shall notify the Client as soon as practically possible and the Client shall have the option (at its own cost) to collect (where possible dependent on the nature of the Force Majeure Event) the Samples affected by the Force Majeure Event and send these to another supplier for testing.
14.1.4 If the Force Majeure Event prevails for a continuous period of more than 30 days, either party shall be entitled to terminate this agreement with immediate effect. Such termination shall be without prejudice to the rights of the parties in respect of any breach of this agreement occurring prior to such termination.
14.2 Assignment and subcontracting:
14.2.1 The Supplier may at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights under the Contract and may subcontract or delegate in any manner any or all of its obligations under the Contract to any third party or agent.
14.2.2 The Client shall not, without the prior written consent of the Supplier, assign, transfer, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
14.3.1 Any notice required to be given to a party under or in connection with the Contract shall be in writing and shall be delivered to the other party personally or sent by prepaid first-class post, recorded delivery or by commercial courier, at its registered office (if a company) or (in any other case) its principal place of business, or sent by fax to the other party’s main fax number or by email to the other party’s main contact in connection with the Contract.
14.3.2 Any notice shall be deemed to have been duly received if delivered personally, when left at the address referred to above or, if sent by pre-paid first-class post or recorded delivery, at 9.00 am on the second Business Day after posting, or if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed, if sent by fax, on the next Business Day after transmission or if sent by email at the time of transmission provided that a valid delivery receipt has been received.
14.3.3 This clause 14.3 shall not apply to the service of any proceedings or other documents in any legal action.
14.4.1 A waiver of any right under the Contract is only effective if it is in writing and shall not be deemed to be a waiver of any subsequent breach or default. No failure or delay by a party in exercising any right or remedy under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor preclude or restrict its further exercise. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
14.4.2 Unless specifically provided otherwise, rights arising under the Contract are cumulative and do not exclude rights provided by law.
14.5.1 If a court or any other competent authority finds that any provision of the Contract (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of the Contract shall not be affected.
14.5.2 If any invalid, unenforceable or illegal provision of the Contract would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
14.6 No partnership: Nothing in the Contract is intended to, or shall be deemed to, constitute a partnership or joint venture of any kind between any of the parties, nor constitute any party the agent of another party for any purpose. No party shall have authority to act as agent for, or to bind, the other party in any way.
14.7 Third parties: A person who is not a party to the Contract shall not have any rights under or in connection with it.
14.8 Variation: Except as set out in these Conditions, any variation, including the introduction of any additional terms and conditions, to the Contract, shall only be binding when agreed in writing (which for the avoidance of doubt shall include email) by the Business Director of the Supplier.
14.9 Governing law and jurisdiction: This Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
- TERMS SPECIFIC TO COURIER SERVICES
15.1 Where the Client requires the Supplier to collect Samples or drop off purchases from the supplier, the Supplier shall appoint a third party courier to collect and deliver the Samples between the client and supplier and supplier and client.
15.2 The Client uses the Supplier’s courier at its own risk and accepts this is a chargeable service.
15.3 The Client’s order for courier services constitutes an offer by the Client to purchase the courier services in accordance with these Conditions.
15.4 The contract for courier services shall come into existence at the point when the Supplier (or the courier) accepts the Client’s order for courier services. For the avoidance of doubt, agreeing to provide courier services and collecting the Samples does not place any obligation on the Supplier to accept the Client’s Order for the Services which shall only be accepted when a Confirmation Email is sent.
15.5 The Client acknowledges that by ordering courier services it has authority to authorise the collection and delivery of Samples by the courier from the collection point to the Supplier’s Primary laboratory or such other location as agreed between the Supplier and the Client.
15.6 Where the Supplier (or courier) agrees to collect any Sample from a Client and the Sample is not available for collection at the specified time as agreed between the parties, the Supplier reserves the right to charge the Client the quoted price for the collection of the Sample.
15.7 The courier’s receipt shall be conclusive evidence of the date and time of collection of Samples from the Client.
15.8 The courier shall use its reasonable endeavours to deliver the Samples to the Supplier within the time specified by the Client but time for delivery shall not be of the essence and the Supplier shall be under no liability in the event of the courier’s failure to deliver the Samples within such time.
15.9 The Supplier shall not be liable to the Client as a result of any delay or failure to perform its obligations under the Contract which may arise as a result of a Force Majeure Event affecting the courier.
15.10 The courier shall carry out the courier services with reasonable skill, care and diligence including but not limited to good industry practice.
15.11 The Client shall take all steps necessary to ensure that Samples will not endanger the health and safety of the courier or its property, vehicles or premises and the provisions of clauses 6.6 and 6.7 apply.
15.12 Additional charges may be applicable for courier services and the Supplier shall notify the Client of these accordingly and the provisions of clause 9 shall apply.
15.13 If the Client cancels the Services, the Client shall be responsible for all courier costs incurred in collecting and delivering the Samples to the Supplier. If the Client cancels the courier services the client shall be responsible for any costs incurred by the courier up to and including the date of cancellation.
15.14 The limitation of liability provisions at clause 11 apply to courier services and the Supplier’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the courier services (including liability for lost or damaged Samples) shall be limited to the price paid by the Client for the courier services.
15.15 If the Client believes that the Supplier’s limitation of liability at clause 15.14 above is not adequate, the Client should organise its own independent courier to collect and deliver the Samples to the Supplier.
15.16 The client is responsible for ensuring the packages are securely sealed and that the sample types are suitable for postage on the selected courier option whether the client deals directly with the courier or uses the laboratory courier options. Regulations regarding sample shipping do periodically change and hence the client should contact the supplier for alternative shipping options should this occur after purchasing a pre-paid sample kit. Additionally, if the client suspects the sample type may not be suitable, may be considered hazardous goods or may be a prohibited item e.g. low flash point products such as petrol the client must contact the laboratory for recommended specialist courier services. The laboratory (supplier) shall not be held responsible or liable for poorly packaged, incorrectly sealed bottles, shipment of prohibited items or couriers choosing not to accept/confiscate the parcel because they suspect the contents to be prohibited.
- TERMS SPECIFIC TO BOTTLES
16.1 In this clause Bottles means the bottles or any other containers, sampling equipment and tubing supplied by the Supplier to the Client to enable the Client to send the Samples to the Supplier.
16.2 The Supplier will use reasonable efforts to meet any dates specified by the Client for delivery or collection of Bottles but time shall not be of the essence.
16.3 The Supplier shall may levy additional charges for bottles or shipping/collection of bottles when:
16.3.1 the Supplier reserves the right to charge courier costs for any delivery or collection of Bottles that is requested before 9.30am;
16.3.2 if the Client requires Bottles to be delivered outside of the UK, the Supplier shall charge the Client at the rates specified in the Rate Card or (if applicable) Quotation;
16.3.3 if the Client cancels an order for Bottles or the Supplier is unable to deliver or collect the Bottles for any reason attributable to the Client, the Supplier reserves the right to charge the Client for the courier costs of that failed delivery or collection and the costs of re-organising collection and/or delivery; and
16.3.4 if the Bottles are not returned to the Supplier within 12 months of the date of delivery to the Client, the Supplier reserves the right to charge the Client for the Bottles in accordance with the rates set out in the Rate Card.
16.4 Where a client has used a competitors bottle to send to the supplier, the supplier may not process the bottle, or may choose to charge at the clients rate card price for the analysis, unless otherwise agreed in writing.
16.5 If the Bottles are not delivered or upon delivery are found to be damaged or short, the Supplier’s only liability shall be to supply replacement Bottles.
16.6 The Client expressly represents and warrants to the Supplier that:
16.6.1 it will properly use and store the Bottles in strict compliance with all applicable regulations and instructions issued by the Supplier;
16.6.2 it is familiar with the types of hazards associated with the samples and will take all proper precautions during the handling, use and storage of the Bottles and will be solely responsible for ensuring that its staff comply with suitable health and safety procedures and wear appropriate safety equipment (including but not limited to goggles and gloves) when handling the Bottles and samples;
16.7 For the avoidance of doubt, the provisions of clause 11 shall apply to the Supplier’s liability in respect of the supply of Bottles.
- TERMS SPECIFIC TO TECHNICAL SUPPORT
17.1 Any interpretation or diagnosis made by the Supplier or its staff in respect of, inter alia, Samples, test results, legislation, regulations, policies or procedures (including any training provided) constitute opinions only and the Supplier does not warrant that any such opinions are accurate and the Supplier shall have no liability for any reliance placed on these opinions by the Client. The Client must make its own decisions on the subject matter of any such opinions.
17.2 If the Client requests the Supplier’s assistance with sampling, special projects or any other technical services (Technical Support) the Supplier shall issue a Quotation detailing the nature of the Technical Support requested and the Supplier’s fees for providing that Technical Support.
17.3 If the Client agrees to the Quotation that shall constitute an offer by the Client to purchase Technical Support from the Supplier in accordance with all of the provisions of these Conditions. The Client’s order shall only be accepted when the Supplier issues a Confirmation Email at which point and on which date the contract for Technical Support shall come into existence.
17.4 The Supplier shall provide Technical Support using reasonable skill and care and in accordance with the standard working methods employed by the Supplier from time to time.
17.5 If any non-routine analysis is requested, the Supplier shall use its reasonable endeavours to undertake this but the Client acknowledges that this is non-accredited which should be taken into account when calculating measurement of uncertainty.
17.6 Time for performance of Technical Support shall not be of the essence.
17.7 In addition to paying the price set out in the Quotation for Technical Support, the Client shall reimburse all reasonable expenses properly and necessarily incurred by the Supplier in the course of providing Technical Support including but not limited to travel and subsistence and any other necessary support services, subject to production of receipts or other appropriate evidence of payment. Current rates for such expenses are set out in the Quotation.
17.8 If it is necessary for the Supplier to carry out work at the Client’s premises, the Client shall provide, free of charge, suitable office accommodation with the use of telephone and secretarial services where available.
17.9 Any information, diagnosis, advice and reports, whether written or oral, of any nature given to the Client by the Supplier shall not be disclosed by the Client to any third party without the prior written consent of the Supplier.
17.10 The Supplier shall retain all Intellectual Property Rights in any new processes or methodologies it develops during the provision of Technical Support.
17.11 All reports and advice provided by the Supplier to the Client in respect of Technical Support are provided for the sole use of the Client and the Supplier accepts no responsibility for any reliance that may be made on such reports or advice by any third parties unless the Supplier has given its prior written consent.
17.12 Subject to clause 17.1 and 17.11, the provisions of clause 11 shall, for the avoidance of doubt, apply to the Supplier’s liability in respect of Technical Support and where Technical Support involves the Supplier taking Samples and there is a need for re-sampling due to fault on the part of the Supplier, the Client’s only remedy shall be to request the Supplier to carry out the re-sampling at no additional charge.
17.13 If the Client cancels Technical Support, the Supplier shall charge the Client for the work carried out up to and including the date of cancellation.
17.14 The Supplier is neither an insurer nor a guarantor and disclaims all liability in such capacity. Clients seeking a guarantee against loss of production, machinery failures, accidents or loss or damage of any kind should obtain appropriate insurance.
17.15 Unless the Supplier receives prior written instructions to the contrary from Client, no other party is entitled to give instructions / advice, particularly on the scope of the services or the delivery of results. Client hereby irrevocably authorises the Supplier to deliver results to a third party where so instructed by client or, at its discretion, where it implicitly follows from circumstances, trade custom, usage or practice.
17.16 Should the Supplier receive documents reflecting engagements contracted between client and third parties, or third party documents including but not limited to warranty agreements, sales contracts, letters of credit, bills or machinery drawings these documents are considered to be for information only, and do not extend or restrict the scope of the services or obligations accepted by the supplier.
17.17 Services and results are issued on the basis of information and solely for the benefit of the client who is responsible for acting as it sees fit on the basis of such service findings. Neither the Supplier, nor any of its officers, employees, agents or subcontractors shall be liable to client nor any third party for any actions taken or not taken on the basis of such results and services, nor for any incorrect results arising from any unclear, erroneous, incomplete, misleading, poorly provided or false information or bottles to the supplier.
Terms of Service:
Terms for using the website
Please read this Agreement carefully before accessing or using the Website. By accessing or using any part of the web site, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by OAL and LOA, acceptance is expressly limited to these terms. The Website is available only to individuals who are at least 18 years old.
Your oilanalysislab.com & Learnoilanalysis.com Account and Site. If you create a client or supplier account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must not describe or assign keywords to any products listed on a vendor account, or in review comments in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and OAL and LOA may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause OAL and LOA liability.
You must immediately notify OAL and LOA of any unauthorized uses of your blog, your account or any other breaches of security. OAL and LOA will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.
Responsibility of Contributors. If you comment, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, “Content”), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, or computer software. By making Content available, you represent and warrant that:
- the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
- if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
- you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
- the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
- the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
- the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
- your comments or vendor products are not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;
- your vendor products, or username is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your username, URL or name is not the name of a person other than yourself or company other than your own; and
you have, in the case of Content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by OAL and LOA or otherwise.
- By submitting Content to OAL and LOA for inclusion on the Website, you grant OAL and LOA a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content. If you delete Content, OAL and LOA will use reasonable efforts to remove it from the Website, but you acknowledge that caching or references to the Content may not be made immediately unavailable.
Without limiting any of those representations or warranties, OAL and LOA has the right (though not the obligation) to, in OAL’s & LOA’s sole discretion (i) refuse or remove any content that, in OAL’s & LOA’s reasonable opinion, violates any OAL and LOA policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, in OAL’s & LOA’s sole discretion. OAL and LOA will have no obligation to provide a refund of any amounts previously paid.
Payment and Renewal.
By selecting a product or service through the website, you agree to pay OAL the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
Unless you notify OAL and LOA before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee for such subscription (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be canceled at any time by submitting your request to OAL and LOA in writing. Further details on payment conditions may be found in Terms of trading.
Comments on posts and reviews
OAL and LOA has not reviewed, and cannot review, all of the material such as user comments made, or plugin code updates, posted to the Website, and cannot therefore be responsible for that material’s content, use or effects.
Content Posted on Other Websites.
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which oilanalysislab.com & Learnoilanalysis.com links, and that link to oilanalysislab.com & Learnoilanalysis.com. OAL and LOA does not have any control over those non-OAL and non-LOA websites and webpages, and is not responsible for their contents or their use. By linking to a non-OAL and LOA website or webpage, OAL and LOA does not represent or imply that it endorses such website or webpage. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. OAL and LOA disclaims any responsibility for any harm resulting from your use of non-OAL and non-LOA websites and webpages.
OAL and LOA reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. OAL and LOA may also, in the future, offer new services and/or features through the Website (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
OAL and LOA may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your oilanalysislab.com & Learnoilanalysis.com account (if you have one), you may simply discontinue using the Website.
Information regarding payments and effects of termination can be found in Terms of Trading.
Disclaimer of Warranties.
The Website is provided “as is”. OAL and LOA and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither OAL and LOA nor its suppliers and licensors, makes any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
Limitation of Liability. In no event will OAL and LOA, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to OAL and LOA under this agreement during the One (1) month period prior to the cause of action. OAL and LOA shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.
General Representation and Warranty.
Indemnification. You agree to indemnify and hold harmless OAL and LOA, its contractors, and its licensors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys’ fees, arising out of your use of the Website, including but not limited to your violation of this Agreement.
Miscellaneous. This Agreement constitutes the entire agreement between OAL and LOA and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of OAL and LOA, or by the posting by OAL and LOA of a revised version. Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of the Website will be governed by the laws of the UK, excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in Uk. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; OAL and LOA may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.
What information do we collect?
In general, you can access and consult our websites without disclosing or revealing any personal information about yourself.
However, in order to better provide you with products and services, certain we may collect one or both of the following types of information from you: Personally Identifiable Information and Non-Personally Identifiable Information.
Personally Identifiable Information refers to information that lets us know the specifics of who you are. Personal information is requested when you order a service, request a quote, register for an account, send us a sample submission request and send us feedback. For example, this information might include your name, address (both billing and registered), email address, industry, product details of purchases, exam results for online training courses, and payment information. Such information may be held on our contacts and administration databases either because of the work we have done with you or are currently engaged in, or because we believe you might be interested in receiving material from us about our business and services. This allows us to manage our relationship with you efficiently, improve our Website and the services which we offer to you and to target items of interest we may send to you.
Non-Personally Identifiable Information refers to information that is statistical in nature only and that does not, by itself, identify a specific individual or entity, and which depends upon the visiting you do. For example, this information may include the domain from which you access the Internet, the date and time you access any site, the geo-location data and the Internet address of the website from which referred you. This information is used in an aggregate form to make the websites more useful and attractive to its users.
This website may also use, on some pages visitor traffic statistical tools. These help identify the online behavior and feedback of our website’s visitors, giving us the ‘big picture’ of how to improve our website visitor’s experience and the site’s performance. We use this to record, for some visitors on some websites, information such as mouse clicks, mouse movements and scrolling activity. Information about the browser (type, version, screen size, etc.), basic information about the user (IP address, language, time zone) and data containing mouse movements, clicks, scroll events and keystrokes are collected. This information is used solely for the purposes of designing improvements to the website to improve flow and user interface for clients and for retrospectively helping clients who have error messages on the website. Website behaviour data is automatically deleted after a short period of time and is also auto-deleted every 3 months as its purpose is for holistic improvements to the client experience to follow overall trends. Upon email request to firstname.lastname@example.org your ip address can be blocked from any such collection statistics even temporarily, but please note we will be unable to support you should you experience any bugs or issues on the website by being removed from this tracking.
Business and machinery information
Although not personal information we during our normal business proceedings do collect information related to your machinery from the samples you send us such as lab data, serial numbers, working hours, lubricants in use etc. We will also collect addresses and business information for accounting, invoicing and in the providing of business services to you.
Why is collecting this information benefiting to me?
The purpose of data collection is always to ultimately deliver a better experience to our customers. Ways this can be achieved through data collection are:
- Customisation of website features to a user’s preference such as storing preferred currency when shopping.
- Identification of trends in customer habits so if there is a large surge in traffic to pages related to bearing wear this can drive further content creation in future to be more tailored to our clients needs.
- Better customer understanding so we can provide better offerings of new products and services to the marketplace.
- To keep you updated on information that may be helpful to you in marketing and non-marketing terms.
- To allow free content delivery through our blogs by allocating resources gained from new sales to rewarding our customers.
- To speed your process of ordering, contacting us and getting support from us.
- To allow us to be proactive in offering new ways to make your machinery more reliable and viewing these trends by anticipating your future needs.
- To make you feel more than simply a customer number and allow us to provide you with a personal and bespoke service.
Do you share the information you receive?
Information about our clients is an important part of our business and we are not in the business of selling it to others. We share personally identifiable information only as set forth below:
- By transfer to other LOA and OAL Group companies where it is necessary to meet the purpose for which you have submitted the information. By submitting data on any oil analysis laboratories Group company website, you are providing explicit consent to trans-border transmission of data collected on that website.
- By transfer to third party agents and subcontractors which perform certain functions on behalf of Oil analysis laboratories, such as picking up and delivering samples, sending email, website development teams, analysing data and processing credit card payments. These parties only have access to such information as necessary to perform their functions and may not use it for any other purpose.
- You request information to be provided by a third party where deemed relevant by OAL such as, but not limited to requesting for a quotation from one of the third party solutions providers when requested.
- For any reason if, OAL / LOA’s sole discretion, we believe it is reasonable to do so, including: to satisfy any laws, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions; or to otherwise protect the Oil Analysis Laboratories group of companies.
When would you email me?
We do use emails collected to send occasional marketing emails/newsletters, but these will be based on double opt-in forms where you have requested to be notified or re-order reminders, new article updates or subscribed to a newsletter for free materials.
Sometimes, we receive your information but wish to double check you want to be included such as when you hand over a business card or a friend/colleague refers you, in which case you will get an email confirmation to confirm to subscribe to a newsletter by clicking a link on an email.
Sometimes, with certain company spam filters all links are opened prior to you opening the email to scan for viruses, which can be triggered as a confirmation. Equally, if you forward the email to a friend or colleague and they then click the link, this will also be triggered as a confirmation too. Hence if this does occur and you are accidentally enrolled in an email list you may click the unsubscribe email to be removed from future mailings.
However, the vast majority of emails we send are day to day business emails such as emailing you sample results you have requested, sending confirmation of orders, invoices, answers to technical questions etc, which do not have unsubscribe links as these are fundamental to be able to provide continued services to you. If you find you are getting too many emails from OAL or LOA, then please contact us on email@example.com and we will try be as accommodating as possible to your needs.
How does OAL and LOA protect your information?
We follow strict security procedures in the storage and disclosure of information which you have given us in order to prevent unauthorised access. Our website hosting service includes SSL certificates, daily backups and virus scans. However, the site may contain links to other websites. We do not control and is not responsible for the privacy practices or the content of these other websites.
- Right to data portability – this usually refers to personal information only, but at oil analysis laboratories client satisfaction is our number one priority and we will also try accommodate where possible requests for copies of lab data for your machines to transfer to another provider. Note that for quality and due diligence purposes we must still retain the lab data in our Laboratory information system, but can anonymise any personal identifiable information.
- Right to be forgotten – Your personal data can be deleted or anonymised where deletion is not possible/practical.
- Right to be anonymous – You can browse most features of the site in a logged out mode such as learn oil analysis articles or browse some pages of the shop. However, some areas such as entering payment information, accessing laboratory results etc require you to be logged in to view. By logging into the website it is assumed you do not wish to be anonymous.
- Right to have information corrected – Any information whether personal or otherwise please email us the situation and we will be happy to assist.
- Right to restrict processing and object – this is where you may choose for us not to update your personal information, but do not wish us to use it. Note if this is an email used for sending reports or crucial service continuity then please provide an alternative to use. Marketing emails should all come with an opt out link so you can choose to opt out, but if there is one you think we have missed then please email firstname.lastname@example.org to let us know.
- Right to be notified – OAL and LOA do their utmost to ensure client data is kept safe and secure, but no-one can guarantee their web services are 100% unhackable. Information such as credit cards is stored separately with a separate card payment gateway provider to your user data to add further layers of security. In the unlikely event should a data breach occur, OAL will inform you on the email you provided on user registration within 72 hours of the breach being identified.
In summary, regarding the information held about you by us, you may, for example, request us to provide you with a list and a description of this information, request us to amend any inaccuracies, or notify us that you do not consent to our continued use of this information by contacting us in the manner set out below. We also welcome questions and your comments about our data protection policy. Depending on the size of the request please allow up to 30 days from start to finish of the process, but note any delays on your side in confirming your identity or clarifying corrections may extend this further. We will keep you informed of progress throughout.
At any time using one of the methods below:
(i) by emailing us using the livechat form or on email@example.com
(ii) by telephone +44 (0) 7504 665414?
Note for requests that involve exporting of data or deletion of data do not be surprised to be asked to provide proof of identity as part of our process to secure your data and ensuring it does not fall into the wrong hands.
If OAL and LOA, or substantially all of its assets, were acquired, or in the unlikely event that OAL and LOA goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of OAL and LOA may continue to use your personal information as set forth in this policy.