…for when failure is not an option.
Our Vision
At Oil Analysis Laboratories we realise the impact a failure can have on your business. It can cost you money, harm the environment and even cause injury or loss of life. That is why at the core of our business we aim to be the market leader in helping you find new ways to identify contamination and abnormal wear early in your machinery and new production fluids for when failure is not an option. With our experience and core competencies in fluid analysis, training and failure investigations we constantly strive to improve and excel upon, delivering better outcomes for our customers so we not only meet, but exceed our customers expectations, with our unparalleled services we aim to deliver to them for years to come.
We believe our company values and business objectives allow us to realise this vision for a better tomorrow.
Our Values
At Oil Analysis Laboratories we believe our customers can see we truly love what we do and constantly strive to be the benchmark for the industries we are in. At the core of our business we have 4 key values that form the bedrock of what our organisation was built upon and guide us in all that we do. These are:
- Passion – we have Oil Analysis in our DNA and truly loving what we do helps us pull out all the stops for our customers when it matters most.
- Innovation – machinery doesn’t stand still so neither do we as we constantly strive to do things better and enhance the service.
- Service Excellence – we take pride in making our customers smile and use their feedback to shape and improve the service going forward.
- Experience – we believe experience counts. That is why we have developed in-house training to broaden our staff experience beyond knowledge of specific test to a wider appreciation of condition monitoring as a whole. Our aim being our customers that expect the best, always get the best.
Our Business Objectives
Failure is not an option for Oil Analysis Laboratories, and so our core objective for the business is long term sustainable growth by building deep-rooted, prosperous and mutually beneficial relationships with customers, suppliers and employees. Our business objectives are hence:
- High recommendation rate by building customer Passion in our services – We believe nothing is more powerful than a word-of-mouth referral by a client to both build excitement in the marketplace and to give others the confidence to switch to Oil Analysis Laboratories. We measure our customers passion for our services by the use of the internationally recognised customer Net Promoter Scores (cNPS) with our goal to regularly achieve and maintain a cNPS of 9 out of 10 or better.
- Become the benchmark for the industry by continually innovating – We believe by continually innovating to deliver unique and enhanced services we give added value to our customers to encourage customer loyalty to a point our competitors struggle to keep pace.
- Building for long term with Service Excellence – We believe a customer should be a customer for life. We do not demand any long term exclusive contracts with our customers and instead believe through continually delivering our value of service excellence we will perpetually achieve our target of >99% client retention. We also believe supplier relationships should be for the long term and hence foster excellent business practices with ethical and reputable suppliers including adhering to fair payment terms and always upholding any contractual obligations.
- Retain Talent and Experience within the organisation – Happy, engaged and empowered employees make a business truly unbeatable in the marketplace. We believe the best way to achieve this is through nurturing talent and fostering experience within the organisation. We measure our employees engagement and hence likelihood to retain their talent by the use of employee Net Promoter Scores (eNPS) with our goal to regularly achieve and maintain a eNPS of 9 out of 10 or better.
